Shipping policy
Shipping Policy
Our Commitment
At Sloane Avenue, every product is carefully curated, authentic, and handled with the utmost care. We partner with trusted courier services to deliver your international beauty treasures safely and efficiently, wherever you are in South Africa.
Processing & Handling
- Orders are processed within 1-2 business days after payment is confirmed.
- Many of our products are imported from international brands, so some items may require additional processing or customs clearance time.
- You will receive a shipping confirmation and tracking details once your order has left our warehouse.
Delivery Times - Standard delivery within South Africa typically takes 3-7 business days, depending on courier services and location.
Please note that international shipments may experience longer delivery times due to customs or logistics.
Shipping Costs - Shipping costs are calculated at checkout and vary depending on location and order weight.
- Customers are not liable for import duties or taxes on standard orders.
- Custom or special import orders may incur additional fees, which will be communicated before purchase.
Courier Responsibility - Sloane Avenue cannot accept responsibility for items lost or damaged during courier delivery to the customer.
- We strongly recommend inspecting your package upon arrival and notify us immediately if there are any issues.
Using trackable shipping services ensures a secure delivery experience and allows you to monitor your package.
Luxury Care - Every order is carefully packaged to protect your luxury beauty products during transit.
- We encourage customers to handle packages with care and report any discrepancies to us promptly.
"At Sloane Avenue, your journey to international beauty is curated with the same attention to detail, care, and excellence that defines our collections."