Frequently asked questions
How long will it take for my order to arrive?
Standard delivery within South Africa usually takes 3–7 business days. Orders are processed within 1–2 business days after payment confirmation. International or custom orders may take longer due to shipping and customs.
Do I have to pay import duties or taxes?
No, all standard orders include import costs. Duties may apply only for custom or special import orders, and these will be communicated before purchase.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number so you can monitor your package every step of the way.
Can I return a product if I don’t like it?
Returns are accepted within 7 days for unused, unopened items in their original packaging. Opened or used beauty products cannot be returned for hygiene and safety reasons
Are customers responsible for shipping costs on returns or exchanges?
Yes, customers are responsible for shipping costs when returning or exchanging items. Returns may be denied depending on the reason.
What if my product arrives damaged or faulty?
Please report any damaged or faulty items within 7 days of receipt. We will arrange a replacement or full refund if the issue is due to our handling or sourcing.
Are all products authentic?
Absolutely. Every product at Sloane Avenue is carefully curated, sourced internationally, and 100% authentic.
Can I order products that are not listed on the website?
Custom or special import requests may be considered. Please contact us directly for availability and pricing.
Do you offer gift packaging?
Yes! We provide luxury gift packaging options - perfect for special occasions.
Do I need an account to shop?
No, you can checkout as a guest, but creating an account allows you to track orders, save preferences, and receive personalized recommendations.
How is my personal information protected?
Your privacy is paramount. We use industry-standard encryption to protect your data. Personal information is used only for processing orders, communication, and personalizing your experience. For full details, please see our Privacy Policy.
Luxury Care Statement
“At Sloane Avenue, every question is answered with the same care and attention we give to curating our collections -ensuring your experience is seamless, trusted, and exceptional.”