Refund policy

Our Promise

At Sloane Avenue, every product is thoughtfully curated, 100% authentic, and sourced with exceptional care. We want you to shop with complete confidence, and if something isn't quite right, we're here to make the process as simple and seamless as possible.

Returns

We accept returns within 7 days of delivery, provided the following conditions are met:

  • Products must be unused, unopened, and in their original condition, with all seals and packaging intact.

  • To request a return, please email hello@sloaneavenue.com within 7 days of receiving your order, including your order number and the reason for your return.

  • Once your return has been received and inspected, we'll notify you whether your return has been approved.

  • Approved refunds will be processed to your original payment method. Please allow your payment provider several business days to complete the transaction.

  • Original shipping charges are non-refundable, except where the return is due to a damaged, faulty, or incorrectly supplied product.

  • Unless the return is due to our error or a faulty product, customers are responsible for the cost of returning items to Sloane Avenue.

Products That Cannot Be Returned

To protect the health, safety, and integrity of the premium beauty products we offer, we are unable to accept returns or exchanges on the following items unless they are faulty, damaged, or incorrectly supplied:

  • Products that have been opened, used, tested, or sampled.

  • Products where the original seal or protective packaging has been broken or removed.

  • Products that have been tampered with or are not in their original condition.

  • Products returned without their original packaging.

  • Opened or used products returned due to a change of mind, colour or shade selection, fragrance preference, skin compatibility, personal preference, or because the product did not meet your individual expectations.

  • Gift cards.

  • Clearance or promotional items marked as Final Sale, where applicable.

Please note that we do not accept returns or exchanges for products that have been opened or used due to a change of mind or personal preference. We encourage customers to carefully review product descriptions, ingredient lists, and shade selections before placing an order. If you're unsure whether a product is right for you before purchasing, our team will be happy to assist.

Unfortunately, once a beauty product has been opened, we cannot guarantee its hygiene, safety, or authenticity. For this reason, opened or used products cannot be restocked or resold and are therefore not eligible for return or exchange.

Exchanges

We currently offer exchanges on eligible products that are:

  • Unopened

  • Unused

  • In their original sealed packaging

Exchanges are subject to product availability. If your requested item is unavailable, we'll gladly offer a refund where applicable.

Customers are responsible for exchange shipping costs unless the exchange is required because of a damaged, faulty, or incorrectly supplied item.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the incorrect product, please contact us within 7 days of delivery by emailing hello@sloaneavenue.com.

To help us resolve your claim as quickly as possible, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and its packaging.

Once assessed, we'll arrange an appropriate replacement, exchange, or refund in accordance with the Consumer Protection Act.

Please inspect your order upon delivery before opening or using any products. If you believe you have received an incorrect, damaged, or faulty item, contact us before using the product so we can assist you as quickly as possible.

Additional Information

  • Product images are intended to accurately represent each item; however, colours and finishes may vary slightly depending on your device or screen settings.

  • If your parcel is lost or damaged during transit, please contact us as soon as possible. We'll work closely with our courier partner to investigate and resolve the matter as efficiently as possible.

  • If you have any questions regarding your order, returns, or exchanges, our team is always happy to assist. Please contact us at hello@sloaneavenue.com.

Every return is handled with the same care and attention we give to curating our collections, ensuring your Sloane Avenue experience remains seamless, trustworthy, and exceptional.

Your Avenue to International Beauty.