Contact information
If you have any questions about your privacy or how your information is handled, please contact us at:
Email: hello@sloaneavenue.com
“Your privacy is treated with the same care and attention we give to curating our collections — ensuring your Sloane Avenue experience is secure, seamless, and exceptional.”
Customer Care
At Sloane Avenue, we believe that every detail of your shopping experience should reflect the same care, quality, and luxury as the products we curate.
From browsing to delivery, and even returns, our policies are designed to ensure a seamless, trustworthy, and exceptional experience.
Returns & Refunds
Our Promise
Every product is carefully curated, authentic, and of the highest quality. If your purchase doesn't meet your expectations, our returns process is clear, fair, and seamless.
Eligible Returns
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Opened or used beauty products cannot be returned for hygiene and safety reasons.
- • To initiate a return, contact us at
hello@sloaneavenue.com with your order number and reason. - Returns may be denied depending on the reason for return.
Refunds - Refunds are issued to your original payment method once the return is approved and inspected.
- Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item sent).
- Customers are responsible for shipping costs on returns or exchanges.
- Sloane Avenue cannot accept responsibility for items lost or damaged during return shipping.
Exchanges - Exchanges are available for unopened, unused items, subject to availability.
- Customers are responsible for shipping costs on exchanges.
Damaged or Faulty Items - Report damaged or faulty items within 7 days of receipt.
- We will arrange a replacement or full refund if the issue is due to our handling or sourcing.
Shipping Policy
Our Commitment
Every order is carefully packaged and delivered via trusted couriers to ensure your luxury products arrive safely.
Processing & Delivery - Orders are processed within 1-2 business days.
- Standard South African delivery takes 3-7 business days.
- International shipments may take longer due to customs or logistics.
- You will receive tracking details once your order leaves our warehouse.Shipping Costs & Duties
- Shipping costs are calculated at checkout.
- Customers are not liable for import duties or taxes on standard orders.
- Custom orders may incur additional fees, communicated before purchase.
Courier Responsibility - Sloane Avenue cannot accept responsibility for items lost or damaged during courier delivery.
- We recommend using trackable shipping services.
Privacy Policy
Your Privacy Matters
We take your privacy seriously. All personal information is collected securely, stored safely, and used only to provide exceptional service.
Information We Collect - Personal details (name, email, address, phone number)
- Payment information (processed securely)
- Order history and preferences
- Website usage and browsing data
How We Use Your Information - To process and fulfill orders
- To communicate regarding orders or promotions (with consent)
- To personalize your shopping experience
- To comply with legal obligations
Your Rights
you may: - Access, correct, or delete your personal data
- Opt-out of marketing communications
For any privacy inquiries, contact hello@sloaneavenue.com
Luxury Care Statement
"Every policy, process, and procedure is handled with the same care and attention we give to curating our collections — ensuring your Sloane Avenue experience is secure, seamless, and exceptional."